Trio Tech Assurance

Aiming for a 100% customer satisfaction, Trio is working with a team of well trained, experienced and specialized professionals in its offices located in İstanbul, Bodrum and Göcek.

With its staff of more than 80 people, Trio Tech team is consisted of directors and engineers who fulfilled their educations in the most recognised and reputable universities of Turkey, and generally followed by post-graduate degrees from abroad institutions . Trio Tech technicians have an average of 10 years industry-experience.

Educations and certificates acquaried by Trio Tech team members:

• Hanse University - Almanya
• C-Zone Master Dealer Training - Almanya
• Sessa Marine Dealer University - İtalya
• Hybrid Propulsion Training – Slovenya
• Composite Material Processing Training
• Mercury First Level Technician</lİ>
• Whisper Power Generator Training
• Simrad B&G Master Dealer Training
• AWLGrip Practice Training
• Propspeed Practice Training
• Advanced Occupational Health and Safety Trainings</lİ>
• CMAS – Scuba diving certificate

Boat Preparation Processes

Trio Tech team works with the highest commitment to every single boat and each crew member is completely dedicated to the boat of which he/she is responsible for, starting by the time your boat arrives to the delivery area. Refined processes are followed under the light of experience acquired along decades of first class service.

Steps of an example boat delivery process:

• Completion of customs processes and the official delivery
• Inventory check
• For sailboats; rigging and keel mounting
• Application of anti-fouling paint (sanding-priming-finishing layer)
• Tests and controls before boat is taken on to the water
• Tests and controls on the sea
• Starting the guarantee with authorized service- First settings for the engine, generator (if exists) and navigation electronics
• Detailed cleaning
• Orientation with the boat owner, cruising, and handover

Accessories & Spare Parts

You can purchase all optional accessories for your boat with Trio assurance and trust.

All after-sales mountings applied to your boat will be executed by specialized professionals who are trained on-site at manufacturers’ factories.

After Sales Services

Trio Tech team provides more than 1000 yachts with first class after sales services either under warranty or not. Our team prioritize offering services at the boat’s location, with a calendar arranged according to the customers program.

Exampler service process:

• Receiving Claims - The owner or the captain of the boat notifies our marine engineers verbally or by writing about the issue(s) experienced.
• Diagnostics - Origin of the problem is searched, and identified -in place if needed. Decision is made of whether it is covered by warranty or not.
• Proposal - Written proposal that includes the most suitable solution, original equipment, and specialized labor is given to the boat owner.
• Problem solving - The most suitable technician gets assigned to the project with necessary equipment.
• Reporting – After the completion of the work, a written report is given to the boat owner which includes photos showing steps taken within the whole process.

Periodical and Preventive Maintenance

Trio Tech follows your boat’s periodic and preventive maintenance tasks in a pro-active manner, in order to ensure that your boat stays in its best conditions, and you enjoy your boat along years.

Each boat’s periodical (annual) maintenance tasks are followed on behalf of the owner, quoted to the owner without waiting for her/his request, and then communicated to the boat owner.

Trio Deniz’s unique sweet spot is to include rigging, sailing, and tug-crane maintenance into the periodical maintenance.